Contact Us
Get In Touch
Have questions about our services? Reach out to us, and our team will be happy to assist you.
Office Address
Outering Road
Nairobi, Kenya
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Frequently Asked Questions
Find answers to common questions about our services and support.
We work with businesses of all sizes across various industries, including finance, education, healthcare, retail, and manufacturing. Our solutions are tailored to meet the specific needs of each client, whether you're a small startup or an established enterprise.
We offer 24/7 emergency support for critical issues. Our standard response time for emergencies is within 2 hours, but many issues are addressed within 30-60 minutes. For clients with premium support contracts, we guarantee even faster response times with dedicated support personnel.
Yes, we offer fully customized training programs tailored to your organization's specific needs. Our team will work with you to understand your goals, assess your team's current skill levels, and design a training program that addresses your unique requirements and challenges.
We implement comprehensive security measures including encryption, access controls, firewalls, intrusion detection systems, regular security audits, and employee training. Our approach follows international standards and best practices to ensure your data remains secure from internal and external threats.
Yes, we offer customized Service Level Agreements (SLAs) to ensure you receive the level of support your business needs. Our SLAs include guaranteed response times, resolution times, system availability, and regular reporting to keep you informed about our performance.
Need Immediate Assistance?
Our support team is available 24/7 to help you with any urgent IT issues.